Grievance Redressal Committee (GRC)
At S.R.M. College of Education, we are committed to ensuring that every stakeholder has the right to be heard in a fair, safe, and impartial environment. The Grievance Redressal Committee (GRC) provides a structured mechanism to address academic, administrative, and personal grievances, in alignment with UGC (Grievance Redressal) Regulations, 2012 (amended 2023), within a time-bound and transparent framework.
1. Scope and Applicability
The grievance redressal system is available to all members of the college community, including:
- Current and former students
- Teaching and non-teaching staff
- Parents and guardians
- Alumni
- Visitors or individuals engaged in legitimate interactions with the college
Grievances may pertain to academic, administrative, infrastructural, behavioral, or service-related issues, as well as suggestions for institutional improvement. All stakeholders are encouraged to use the system responsibly and respectfully.
2. Objectives of the Committee
- Establish a formal, transparent, and impartial grievance handling mechanism.
- Ensure timely and fair resolution of complaints.
- Safeguard the rights, dignity, and welfare of all stakeholders.
- Address grievances within 30 working days, as per UGC norms.
- Maintain a harmonious academic and administrative environment.
- Invite constructive suggestions for institutional improvement.
- Raise awareness about grievance channels and stakeholder rights.
3. Composition of the Grievance Redressal Committee (2024–25)
|
Member |
Designation |
Responsibilities |
|
Chairperson |
Senior Faculty / Head of Department |
Leads the committee, ensures impartial decision-making, final authority on grievance resolution |
|
Coordinator |
Nominated Faculty |
Receives and logs complaints, schedules hearings, prepares quarterly and semester reports |
|
Faculty Member (Discipline/Sports) |
Faculty |
Handles discipline, sports, and extracurricular-related grievances |
|
Administrative/Technical Staff |
Staff Member |
Reviews academic and digital grievances, supports online grievance platform |
|
Student Representative (PG) |
Postgraduate Student |
Represents postgraduate students’ issues and ensures fair consideration |
|
Student Representative (UG) |
Undergraduate Student |
Represents undergraduate students, particularly newcomers and juniors |
4. Functions of the Committee
- Receiving Complaints & Suggestions: Stakeholders can submit grievances via email, online portal, written forms, or complaint boxes.
- Scrutiny & Registration: The Coordinator logs and categorizes each grievance (academic, administrative, infrastructural, etc.).
- Urgency Marking: Complainants may indicate if the grievance is urgent or regular.
- Urgent grievances are reviewed immediately by the Chairperson and Coordinator.
- Regular grievances are addressed in scheduled semester meetings.
- Hearings: All concerned parties are given equal opportunity to present their case.
- Resolution: Committee recommends corrective or disciplinary actions and ensures follow-up.
- Documentation & Reporting: Records are maintained confidentially, with quarterly and semester summaries submitted to the Principal and Governing Body.
- Review & Feedback: Feedback may be invited from the complainant to confirm resolution satisfaction.
- Meeting Schedule: Regular meetings are held once per semester, with emergency meetings convened if required.
- Time Frame: Grievances are generally resolved within 30 working days, except in cases requiring extended investigation or external review.
5. Reporting and Submission Channels
|
Mode of Submission |
Details / Access Point |
Remarks |
|
|
Direct grievance submission to designated GRC email |
Monitored by Coordinator |
|
Online Form |
Accessible to all stakeholders; can indicate urgency |
Reviewed periodically by GRC |
|
Offline Form (Downloadable) |
[Download Link Placeholder] |
Printed forms can be submitted to complaint boxes |
|
Complaint Box |
Administrative Block / Principal’s Office |
Checked weekly by GRC Coordinator |
|
Escalation Link |
For unresolved grievances beyond college level |
6. Downloads and Awareness Material
|
Document / Resource |
Description |
Access Link / Status |
|
Grievance Redressal Policy Manual |
Detailed procedures, rights, and committee functions |
[Download] |
|
Offline Grievance / Suggestion Form |
Template for written submission |
[Download] |
|
Online Grievance Portal Guide |
Step-by-step instructions for submitting complaints |
[Download] |
|
Quarterly GRC Reports (2024–25) |
Summary of registered and resolved grievances |
[View PDF] |
|
Awareness Posters & Pamphlets |
Displayed on campus to inform stakeholders |
[View / Download] |
7. Awareness and Capacity Building
- Orientation sessions for new students and staff.
- Display of policy posters and grievance boxes at strategic campus locations.
- Uploading manuals, forms, and reports on the college website.
- Conducting training and sensitization workshops on grievance handling, ethical practices, and conflict resolution.
8. Confidentiality and Ethics
- All grievances are treated with strict confidentiality.
- No stakeholder shall face retaliation or discrimination for submitting a grievance in good faith.
- Records and communications are securely maintained as per institutional policy.
9. Commitment
The Grievance Redressal Committee of S.R.M. College of Education reaffirms its commitment to fairness, transparency, and continuous improvement. By providing a structured, inclusive, and responsive grievance mechanism, the college ensures that every stakeholder — student, teacher, parent, or staff — is heard, respected, and supported in a safe and harmonious academic environment.